Privacy Policy

Privacy Policy

1. Information We Collect
We collect information you provide directly to us, such as:

  • Registration information (e.g., name, email address)

  • Delivery address and contact number

  • M-PESA payment-related information

  • Correspondence with customer service

2. How We Use Your Information
We use your personal information for the following purposes:

  • To process and deliver your orders

  • To communicate with you regarding your order status

  • To provide customer support

  • To comply with our legal obligations in Kenya, such as requirements under the Data Protection Act, 2019

3. Information Sharing & Disclosure
3.1. We do not sell your personal information.
3.2. We may share information in the following circumstances:

  • With logistics service providers (e.g., Speedaf, Jumia), sharing necessary delivery information to complete the delivery of your goods.

  • When required to comply with Kenyan law, respond to lawful requests, or to protect our rights and the rights of others.

  • In accordance with the Kenyan Data Protection Act, appropriate safeguards will be ensured when transferring personal data outside Kenya.

4. Data Security
We implement reasonable administrative and technical measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of internet transmission or electronic storage is 100% secure.

5. Your Rights
Under the Kenyan Data Protection Act, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Object to or request restriction of processing your personal data under certain circumstances.

  • To exercise these rights, please contact us using the details provided at the end of this policy.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Kenyan law (e.g., tax and consumer protection laws).

7. Cookies & Tracking Technologies
This Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Data Protection Officer & Registration
As required by the Kenyan Data Protection Act, we have completed the relevant registration with the Office of the Data Protection Commissioner (ODPC) and have designated personnel responsible for data protection matters.

9. Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will, in accordance with Kenyan law, report it to the ODPC within the shortest time practically possible after becoming aware of it, and notify you where necessary.

10. Changes to This Policy
We may update this policy from time to time. Any changes will become effective upon posting the revised Privacy Policy on this page.

11.Note

By completing your order, you acknowledge that you have read and understood this Privacy Notice and consent to the sharing and processing of your data for the specific purposes outlined below.   

Your data (name, telephone number, email address) and order details (product name, quantity, price) that we collect may be shared with select third-party partners who are legally bound to protect your data, for the purpose of fulfilling your order. You agree that these third-party partners may use your data to communicate with you regarding your order status, delivery issues, or general inquiries, and for sending you marketing communications directly related to the third-party’s products and services.

Please contact us via email at mjaa-kenya@hotmail.com, if you have any questions about this Privacy Notice, or any requests to exercise your legal rights (including the right to access, correct, or request the deletion of your personal data).

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: